Tour Policies and Procedures
Policies and Procedures for Friends Tours
RESERVATION PROCEDURE: When a trip is offered with the price, proceed to mail your check with requested information, such as date, trip, menu choice (if requested), traveling companion (if there is one) and telephone number, made payable to Friends Tours, to Helen Andrews. Please limit your calls between 10:00 am and 6:00 pm to (805) 482-5269. Seats are assigned on receipt of check. YOUR CHECK CONFIRMS ALL RESERVATIONS. If you are celebrating a birthday or anniversary, please notify Helen.
Please include your telephone number and menu choice on your check or on a separate piece of paper. Many hours could be saved if you would comply.
CANCELLATION POLICY: No refunds will be issued within 45 days of trip unless spot can be filled from the wait list. Please advise Helen if someone else is using your ticket. If you are unable to travel on a day trip, let Helen know before 8:00 am so the tour is not delayed.
TOUR POLICY: Please note: Friends Tours does not discriminate against persons on the basis of disability. However, Friends Tours regrets that it cannot provide individual assistance to guests in wheelchairs for walking, dining, or other personal needs. Persons needing such assistance must be accompanied by an able-bodied companion. It is essential that the Tour Manager be notified of any special medical, physical, or other requirements as soon as possible. Friends Tours reserves the right to decline acceptance of any person as a member of a tour or travel group at any time when such action is determined by the Tour manager to be in the best interests of the health, safety, and general welfare of the tour.
All gratuities are included in the price of all tours. You may tip extra if you so choose.
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